Refund policy

Due to the nature of dietary supplements and food-related products, we are unable to accept returns once an order has been delivered. This policy helps ensure product safety, quality, and customer protection.

If you experience any issue with your order, please contact our customer support team at support@byhealth.us . We will review your case based on the actual situation and may provide a replacement or refund when appropriate.

Please contact us if you have concerns related to:

· Product packaging damage upon delivery
· Seal or tamper-evident packaging issues
· Expiration date concerns
· Orders that were not received
· Questions about how to use or take the product
· Any other order-related issue

To help us resolve your request quickly, please include your order number, a brief description of the issue, and clear photos when applicable.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if the product packaging is damaged, the seal appears broken or compromised, there is an expiration date concern, or you believe there is another issue with your order. We will evaluate the situation and do our best to make it right.

Non-Returnable Items

Because our products are dietary supplements and food-related items, we do not accept returns, even if the product is unopened. Returned products cannot be resold or reused for safety and quality reasons.

Refunds and Replacements

Refunds or replacements may be provided at our discretion after we review the details of your request. If a refund is approved, it will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For any questions about your order, please contact us at support@byhealth.us .